Privacy Policy
This Privacy Policy explains how Nidora Asia Pvt. Ltd collects, uses, stores, and protects your information when you use our website, digital top-up services, payment methods, and support channels.
What information we collect
- Basic account or contact details such as name, email, and phone number when you contact us or use support services
- Order-related details such as game name, Player ID, UID, User ID, selected product, and payment reference
- Payment-related proof or transaction references needed for verification, support, and issue resolution
- Basic website usage information to help improve service quality and customer experience
How we use your information
- To process digital top-up orders and provide customer support
- To verify payments, resolve failed orders, and review refund-related cases
- To improve website usability, support quality, and service performance
- To reduce fraud, suspicious activity, misuse, or security-related issues
Payment and third-party services
Some payments may be processed through third-party payment providers or gateways. We do not ask customers to share sensitive credentials such as OTP, password, or card PIN. We may keep only the information that is necessary for payment verification, delivery support, order review, and customer assistance.
How we protect information
We take reasonable steps to protect customer information, payment references, and support records from misuse, unauthorized access, or unnecessary exposure. However, customers are also responsible for protecting their own passwords, OTPs, and login credentials.
Data sharing and support use
We use customer information mainly for order handling, support, payment verification, and service improvement. We do not use customer information for unnecessary sharing. Limited details may be used only where needed for payment verification, delivery review, fraud prevention, or legal/business requirements.
Customer responsibilities
- Please provide correct order and contact information when requesting support
- Do not share sensitive account credentials with anyone
- Double-check your Player ID / UID and selected product before payment
- Contact official support quickly if you notice suspicious activity or payment problems
Need help?
If you have questions about this Privacy Policy, payment verification, order support, or information handling, please contact official support using the details below.